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SmarTone "5G LAB"

Experience it Hong Kong’s Everyday 5G New Normal

Since Hong Kong 5G’s introduction in 2020, it has attained full Hong Kong coverage in an incredibly short time. It currently holds the third highest coverage globally, second only to mainland China and South Korea. "5G LAB" is coming to the highest indoor observation deck sky100, giving you a chance to experience various 5G applications while enjoying the unparalleled, unobstructed 360-degree view of the Hong Kong skyline, entering the 5G new era!

"5G LAB" consists of multiple exhibition zones spanning approximately 5,000 square feet. From smart homes, Artificial Intelligence (AI) recognition, industrial safety devices to ultra-smooth e-Learning, it showcases a profusion of 5G applications with photo-worthy hotspots and exciting 5G experiences. This is the spot for adults and children alike to learn more about 5G and enjoy some family fun; for tech lovers to explore new and innovative technologies; and for you to dive into a weekend of entertainment! Grab your friends now, come experience the latest 5G applications and make every day smarter!


5G VR Cycling Race

Ever been in a race on the Tsing Ma Bridge? Better yet, go on an overseas cycling tour and rev up for a “street race” no matter what the weather’s like! Come and experience it now!


Real-time Cross-Terrain 5G Smart Health

When it’s life-and-death, every second counts! Put on a white coat, instruct medical technicians on the ambulance remotely and assess the patient in real-time using 5G, all the way from the hospital!


Click to the Future

Step into future construction plans from mere blueprints! Come and see how 5G can “teleport” the future to you!


VR Scaffolding Freefall

VR technology is used to create a 360⁰ panoramic virtual space, accessible through a pair of VR glasses. Stand on top of a teetering scaffolding, feel your stomach drop and your adrenaline surge!


The Safest Ever Photo Hotspot

Snap a selfie with the most hardworking hat! It comes with 5G IoT sensors for construction management teams to monitor workers’ conditions site-wide and identify potential danger. Experience the power of artificial intelligence with this truly award-winning helmet!


Real-time 5G Driving Battle

Take the wheel at sky100, floor the gas and control the very real remote-control cars, miles away in Cyberport, to battle against opponents from afar!


FAQ

Do “5G LAB@sky100” tickets grant sky100 admittance?

sky100 admittance is included in “5G LAB@sky100” tickets.

Are any extra charges required for participation in “5G LAB@sky100” experiences?

No. All 5G experiences are covered by the ticket.

Is reservation required for SmarTone customers claiming their free tickets?

Yes. SmarTone customers are required to reserve their free tickets on specific dates designated to their customer categories. Please complete your ticket reservation on the “sky100” ticketing website at least 2 days prior to your visit.

Are new SmarTone customer entitled to free tickets?

Yes. You can enjoy your free tickets as soon as your SmarTone mobile service plan is successfully activated.

Can free tickets be used by children?

Can free tickets be used by children? Children under the age of 3 can enter for free. Children between the ages of 3 and 11 can enter using SmarTone customers' free tickets or discounted tickets. Children aged 11 or under must be accompanied by an adult with a valid ticket when entering sky100.

Is ticket reservation required for senior citizens aged 65 or above?

Yes. SmarTone customers are entitled to 2 free tickets, non-SmarTone customer may also purchase tickets at the discounted prices of $100 for 2 or $60 for 1.

When will free ticket reservation be open to SmarTone customers?

SmarTone customers can reserve free tickets according to the following customer categories:

Please reserve your free tickets* on the designated dates for each customer category as follows:

  • SmarTone Plus PriorityPlus™ Premium, PriorityPlus™ and Selected Customers: 4 – 18 May 2021
  • Smartone Plus-Plus Customers: 19 - 31 May 2021
  • SmarTone Plus Classic and Other Customers: 1 – 30 June 2021

How might SmarTone customers review their customer categories?

SmarTone customers can review membership details by logging in to SmarTone CARE App and tapping on the top of the homepage.

Can SmarTone customers reserve free/ discounted tickets outside of designated dates?

Regular ticket price might be charged for free/ discounted ticket reservation on non-designated dates. Please present your ticket reservation confirmation email during your visit and redeem your ticket using SmarTone CARE App.

Can visitors visit “5G LAB@sky100” on non-reserved dates?

No. Visitors are required to visit “5G LAB@sky100” on their reserved date.

Apart from the 2 free tickets, how many discounted tickets can SmarTone customers reserve?

SmarTone customers may reserve a maximum of 3 discounted tickets ($40/ticket); to reserve additional tickets, please select “SmarTone “5G LAB@sky100” Ticket Offer” on the sky100 ticketing website at $60/ticket or $100/2 tickets.

How many free tickets are SmarTone family plan customers entitled to?

Free tickets are allotted according to mobile numbers. For example: if the family plan carries 3 mobile numbers, its subscribers are entitled to 6 free tickets. Family members are required to visit sky100 in person and log in to SmarTone CARE App with their respective mobile numbers to redeem tickets.

Can companions redeem the purchased sky100 tickets and enter sky100 by themselves?

No. SmarTone customers responsible for ticket reservation are required to visit sky100 in person and log in to SmarTone CARE App using their mobile number to redeem the tickets. Companion tickets must be redeemed together with the SmarTone customers’ free tickets prior entering sky100.

If I am subscribed to more than one SmarTone mobile service plan, how many free tickets can I redeem?

Free tickets are allotted according to customers’ mobile numbers. For example: if you are subscribed to 3 mobile service plans, you are entitled to 6 free tickets. Customers are required to log in to SmarTone CARE App with each respective mobile number to redeem tickets.

How do I reserve “5G LAB@sky100” tickets?

SmarTone Customers
Method 1:
Receive SMS/MMS & email notification with free ticket reservation details
Click the link embedded in SMS/MMS & email on designated dates
Click “BOOK NOW”
Select your visiting date and number of tickets
Receive sky100 ticket reservation confirmation email after payment
Complete ticket reservation and visit “5G LAB@sky100” on selected date
Method 2:
Visit “5G LAB@sky100” website
Click “Ticketing” on the bottom of the page
Click “Reserve Now for Free”, then select your visiting date and number of tickets
Receive sky100 ticket reservation confirmation email after payment
Complete ticket reservation and visit “5G LAB@sky100” on selected date
Non-SmarTone Customers
Visit “sky100” ticketing website, then click “OFFERS”
Select “SmarTone “5G LAB@sky100” Ticket Offer” and click “BOOK NOW”
Select your visiting date and number of tickets
Receive sky100 ticket reservation confirmation email after payment
Complete ticket reservation and visit “5G LAB@sky100” on selected date

Are reserved tickets subject to changes, refunds or cancellations?

All reserved tickets (including free/discounted tickets) cannot be changed, refunded or cancelled.

Can SmarTone customers transfer their reserved tickets to someone else?

SmarTone customers responsible for ticket reservation are required to visit sky100 in person and log in to SmarTone CARE App using their mobile number to redeem tickets.

How do I redeem “5G LAB@sky100” free tickets?

Download SmarTone CARE App prior to your visit, then present your sky100 confirmation email and follow the steps below to redeem ticket: Log in to CARE App > Click “Membership” or “SmarTone Plus Membership” > Click “MY REWARDS” & choose “5G LAB@sky100” Free Ticket Offer > Click “REDEEM OFFER” > sky100 to enter promotion code > Redemption Successful

Do I need to print out my ticket reservation confirmation email prior to my visit?

No. You can present your confirmation email using mobile phone or other mobile devices during your visit.

Can non-SmarTone customers enjoy ticketing discounts?

Non-SmarTone customers can purchase tickets at the discounted prices of $100 for 2 or $60 for 1.

Which hotline should I call for ticketing enquiries?

Please feel free to call 28802688 for more details.

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