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FAQs

Ticketing

Can I purchase tickets online the day I want to visit sky100 Hong Kong Observation Deck?

Yes, you can.

Do I have to pick a visiting time when purchasing tickets?

No.

What is the cancellation policy?

Tickets cannot be cancelled once they are purchased.

Will I receive an email notification to confirm my booking?

Yes. Regardless of whether the payment transaction was successful or not, an email notification will be sent out to the email address provided during booking.

Why haven’t I received my confirmation email?

First, please check if the confirmation email arrived in your spam/junk mail folder. If you still haven’t received a confirmation email after doing so, please present the payment cards used for the online ticket purchase upon collecting your tickets at the sky100 Hong Kong Observation Deck Ticket Centre.

If I booked my tickets ahead, do I need to collect the admission tickets prior to entry?

When you book your tickets online, you can choose to print out an e-ticket, and present it to enter sky100 Hong Kong Observation Deck directly. Otherwise, you can also print the confirmation email, and present it at the sky100 Ticket Centre to redeem your tickets for entry.

Services

How long does a sky100 Hong Kong Observation Deck visit last?

Approximately 60 minutes. However, you are welcomed to take your time and stay as long as you like up until sky100’s closing time.

How long does the elevator take to reach sky100 Hong Kong Observation Deck?

Approximately 60 seconds.

How many people can fit into an elevator?

Approximately 15 people per elevator.

Is sky100 Hong Kong Observation Deck accessible for disabled guests?

Yes. sky100 is fully accessible for guests with special needs with facilities including wheelchair access and disabled toilets. Guests who use a wheelchair are advised to reserve their ticket in advance. If you wish to use a wheelchair, please request for wheelchair service and extra assistance upon your arrival.

Is there a restaurant or a bar at sky100 Hong Kong Observation Deck?

Yes. Café 100 by The Ritz-Carlton, Hong Kong is located on the same floor as sky100. Operated by The Ritz-Carlton, Hong Kong hotel, Café 100 serves simple yet delectable cuisines in a contemporary setting commanding boundless sea views and captivating sunsets.

Weather Arrangement

Will sky100 Hong Kong Observation Deck close due to severe weather conditions?

Yes, sky100 will close under severe weather conditions, such as 2 hours before the specific Tropical Cyclone Signal No.8 or above hoisting time, or Black Rainstorm Warning Signal announced by the Hong Kong Observatory.

What happens when sky100 Hong Kong Observation Deck closes due to severe weather conditions?

In the event that sky100 is closed due to severe weather, (such as Tropical Cyclone Signal No.8 or Black Rainstorm Warning Signal), guests can visit sky100 again within the specified validity period of the ticket.

What are the special weather arrangements of sky100?

sky100 Hong Kong Observation Deck will enact special arrangements under severe weather conditions as follows:

Thunderstorm Warning; Amber/Red Rainstorm Warning; Tropical Cyclone Signal No.1/No.3:
sky100 remains open

Black Rainstorm Warning:
If the signal is issued before sky100 opens, sky100 will open in 3 hours after the signal is lowered at or before 16:00; if it is lowered after 16:00, sky100 will remain closed on that day. If the signal is issued during opening hours, sky100 will remain open.

Tropical Cyclone Signal No.8 or above:
If the signal is issued before sky100 opens, sky100 will open in 3 hours after the signal is lowered at or before 16:00; if it is lowered after 16:00, sky100 will remain closed on that day. If the signal is issued during opening hours, sky100 will be closed when "Pre-No.8 Special Announcement" is published by Hong Kong Observatory.

Safety

Can children visit sky100 Hong Kong Observation Deck unaccompanied?

Any person aged 11 or below must be accompanied by an adult to access sky100.

Is the sky100 Hong Kong Observation Deck experience safe for expectant mothers?

Yes. sky100 wishes to provide a safe journey for all visiting guests. Expectant mothers are welcome to come to sky100, but we do recommend that they first seek advice from their family doctors prior to their visit and enter at their own discretion. To make your journey more comfortable, come during off peak hours to avoid large crowds.

Is the experience safe for people with health problems?

Yes. sky100 Hong Kong Observation Deck and its facilities are safe. We recommend that people with heart disease, epilepsy, high/low blood pressure, asthma, high eye/brain pressure, other diseases, or those with a history of illnesses or weak body conditions to seek advice from their family doctors prior to their visit and enter at their own discretion.

Others

Can I use the images and text on the website for a school project?

Yes, as long as it is not for commercial usage, and proper citations and references are given.

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